1/ Bookings

Customers must notify Costa Rica Découverte – PLAYA MONTANA Y SOL CRD S.R.L. – by email of any bookings to be made. The quote sent to you may be returned to us as accepted if no changes are made to it. You must provide Costa Rica Découverte – PLAYA MONTANA Y SOL CRD S.R.L. with the full names and dates of birth of the participants, as well as the arrival (IN) and departure (OUT) dates, flight times and flight numbers. Upon receipt of your email, Costa Rica Découverte – PLAYA MONTANA Y SOL CRD S.R.L. will contact the relevant service providers as soon as possible and proceed with the bookings. In the event that any of the services are unavailable, Costa Rica Découverte – PLAYA MONTANA Y SOL CRD S.R.L. will propose a variation or alternative, which we will submit to you. You will have the option to accept or decline. Once you have agreed, an invoice will be sent to you. For the Christmas and New Year period, a non-refundable deposit paid by credit card may be required in order to secure a firm and definitive booking.
All our prices are quoted in US dollars with the equivalent in euros at the current exchange rate. Invoices are issued and payable in US dollars.

Partial or full cancellation fees:
– More than 61 days before departure: a cancellation fee of $300 per person will be charged.
– Between 60 and 45 days before the arrival date: 30% of the total cost of the trip will be charged.
– Between 44 and 30 days prior to the arrival date: 40% of the total cost of the trip will be charged.
– Between 29 and 15 days prior to the arrival date: 70% of the total cost of the trip will be charged.
– Between 14 days and the date of arrival: 95% of the total cost of the trip will be retained.
– During the journey or the duration of your stay, no services will be eligible for a refund or credit note.

2/ Liability

Each participant must, B BEFORE BOOKINGB , check that their passport is valid and that they meet the requirements for transiting through and/or entering Costa Rica. Costa Rica Découverte – PLAYA MONTANA Y SOL CRD S.R.L. cannot be held liable if the authorities refuse entry into the country.
Costa Rica Découverte – PLAYA MONTANA Y SOL CRD S.R.L. cannot be held liable for accidents, theft, delays, force majeure (e.g. Covid-19), illness or loss that may occur during your stay, nor for cancellations resulting from your own actions or from weather conditions or exceptional circumstances.

PLAYA MONTANA Y SOL CRD S.R.L.
De la Cruz Roja de Santa Ana
100 west – 600 south – 100 west

3/ Payment

You must pay Costa Rica Découverte – PLAYA MONTANA Y SOL CRD S.R.L. at least 30% of the total invoice amount. A second payment of 30% may be required to spread your payments. Finally, the balance must be paid 45 days before your arrival.
COSTA RICA DÉCOUVERTE accepts the following payment methods:
• Bank transfers in USD to a US dollar account. Any bank charges your bank may apply are your responsibility. You must email us the transfer notification (not the transfer order) from your bank to confirm your booking.
• Credit cards: you can pay by credit card on a fully secure online site, in USD.
We accept the following cards: Visa – Mastercard – Amex
Costa Rica Découverte will send you a payment link allowing you to pay online directly via our bank’s secure website. In the event of a partial or full refund, we will process this via the same method you used to pay the amount due.
• In cash (USD) on the day of arrival, subject to a 70% advance payment by bank transfer or credit card and with the prior agreement of Costa Rica Découverte.