FAQ English

You can consult the section where our customers regularly post their opinions on the trip. Everything is published without restriction.

Tour operators in the USA and elsewhere NEVER manage local service providers directly, and use local agencies instead. They are simply intermediaries. This means higher prices for the same services.

We are based in Costa Rica and have in-depth knowledge of the country. This enables us to tailor your tour to your wishes, your budget and local events.

We prefer direct contact to improve responsiveness, quality and respect for your wishes.

We value dialogue and tailor-made solutions to ensure total customer satisfaction.

All the money we earn is spent in Costa Rica, and that’s fair enough.

We’re there for you 24 hours a day during your stay, whatever happens.

We welcome you in person on arrival, without going through a subcontractor who barely knows your file or the country.

We give you a well-documented travel diary, a SIM card to keep in touch with us and a WIFI terminal with your car rental. We’ll share with you all the little secrets that Costa Rica hides in all its nooks and crannies.

There are also reviews on travel sites/forums such as Trip Advisor, Le Routard and Voyage Forum.

We prefer small hotels, B&Bs and homestays, so that you can enjoy the whole environment.

It would be a shame to come to Costa Rica and wake up not knowing where you are, because the hotel will be too international.

However, our focus is always on comfort, location and service. We list hotel categories as diverse as 5-star hotels to simple bed & breakfasts, but the experience is well worth the detour.

All year round, we revisit hotels and check their quality.

As mentioned above, we have a perfect knowledge of the whole country, and if you haven’t seen an activity or a region on our site, we can suggest that area to you, if that’s what you want. We’ll be happy to advise you.

We don’t offer international flights, so you can book your stay with us once you’ve bought your plane tickets.

However, for quality reasons, we don’t offer partial service, i.e. 2 days at Corcovado Park or just car rental.

A few days before your arrival, we’ll send you a summary of your trip, but all documents (vouchers and travel guide) will be given to you in person on your arrival by a Costa Rica Découverte staff member. This is to avoid any unfortunate oversights.

You can consult the section where our customers regularly post their reviews of the trips they have made. Everything is published without restriction.

There are also reviews on travel sites/forums such as Trip Advisor, Le Routard and Voyage Forum.

In the event of modifications, simply contact your travel consultant, who will study your request and inform you of any costs involved. You are free to accept or refuse. In all cases, we will do our utmost to satisfy you.

Depending on the reasons for your cancellation and the date of your stay, we will do everything in our power to ensure that your cancellation costs you as little as possible, and that your insurance company reimburses what it owes you.

However, each service provider has its own rules in the event of cancellation, and it may happen that we do not receive the full amount paid.

Each cancellation is dealt with on a case-by-case basis.

We are committed to having a member of our team available 24 hours a day to answer your calls, especially in an emergency. If necessary, we will transfer you to the nearest hospital and/or put you in touch with a doctor.
We provide telephone or physical assistance if necessary, particularly in the event of hospitalization.
We take care of any cancellations linked to your state of health and try to obtain reimbursements on your behalf.
We do our utmost to simplify administrative procedures with insurance companies and others.

Before your arrival, we can add or modify services subject to certain special conditions or periods (Christmas, Holy Week).

We can also add services to your initial booking, even during your stay. Contact us directly and we’ll take care of booking and providing you with the necessary information.

For the sake of fairness, we have no specific pricing policy.

You choose which of the above solutions (bank transfer, credit card, cash) you prefer for each of your payments. (deposit and balance).

The deposit is payable on receipt of your invoice once all bookings have been confirmed.

Payment by credit card is subject to a payment authorization limit. If you have made purchases in the last 6 days, or if your limit is too low, please contact your bank to temporarily increase your payment limit.

45 days before your arrival, we send you an email to pay the balance of your trip.

Payment by credit card is totally secure via the 3-D Secure protocol, which guarantees that transactions are fully encrypted. The system is managed by the National Bank of Costa Rica – BNCR.

As we mentioned in the Autotour section, a self-drive tour is the best way to discover Costa Rica, allowing you to visit inaccessible areas in complete safety.
There are many secondary roads, and without a car, you’ll miss out on many discoveries.

Indeed, there is an airline in Costa Rica – Sansa – and even if the country isn’t big, it saves precious time and sometimes pointless connecting flights. Combined with a rental car, this can quickly become very interesting.

Costa Rica’s bus network is well-developed, but mainly serves the major tourist resorts and towns. Safety and comfort leave a lot to be desired, and it’s hard to get off the beaten track. What’s more, robberies are frequent, and you need to keep an eye out for them. Stops are not always in charming places.

We don’t recommend this type of transport if you want to discover authentic Costa Rica.